Refund policy

eSIMs are digital services delivered after payment. Refund requests are reviewed individually.

How to request a refund

1. Use the support form with the email used at checkout.
2. Include your order number and a description of the problem (for example, installation errors or no connection on arrival).
3. Tell us whether the eSIM has been installed.

We'll reply by email with the outcome. Where a refund is approved, it is returned through the original payment method where possible; for crypto payments we'll confirm the details with you.

Payment problems

If an invoice was underpaid or expired, no eSIM is issued automatically. Contact support with your order details rather than sending another payment.

Nothing in this policy affects your statutory rights.